Bugreporting » History » Version 14
Adam Sutton, 2013-12-30 14:18
| 1 | 12 | Adam Sutton | h1. Reporting Bugs |
|---|---|---|---|
| 2 | 1 | Andreas Smas | |
| 3 | 12 | Adam Sutton | h2. Before creating a new ticket |
| 4 | 2 | Andreas Smas | |
| 5 | 10 | Adam Sutton | * Please search existing tickets to avoid reporting duplicates. |
| 6 | 1 | Andreas Smas | |
| 7 | 11 | Adam Sutton | * If your not sure, check the forums or contact us on [[IRC]] |
| 8 | |||
| 9 | 10 | Adam Sutton | * Please report only one problem per ticket. |
| 10 | 1 | Andreas Smas | |
| 11 | 10 | Adam Sutton | * If the bug is about problems with DVB feed (DVB EPG, missing services, etc) ideally we need a TS dump. |
| 12 | 8 | Andreas Smas | |
| 13 | 14 | Adam Sutton | * If you are using custom build (from git) please provide git hash of repository ($ ./support/version) |
| 14 | 1 | Andreas Smas | |
| 15 | 13 | Adam Sutton | * If Tvheadend crashed, please read [[Debugging]]. |
| 16 | 7 | Andreas Smas | |
| 17 | 12 | Adam Sutton | h2. Ticket process |
| 18 | 10 | Adam Sutton | |
| 19 | 13 | Adam Sutton | * Once a ticket has been created it will end up in the NEW state. A member of the development [[Team|team]] will read and classify the issue further. |
| 20 | 8 | Andreas Smas | |
| 21 | * The ticket classification includes these steps: |
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| 22 | 10 | Adam Sutton | *** Verify the component, type (defect or enhancement) is correct |
| 23 | 8 | Andreas Smas | *** Decide a milestone for the ticket (or none at all if it's far in the future) |
| 24 | *** Move the ticket into a new state |
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| 25 | |||
| 26 | 10 | Adam Sutton | * If the team needs more info to fix a bug the ticket will be placed into the NEEDINFO state. |
| 27 | Tickets in this state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever. |