Before creating a new ticket¶

• Please search existing tickets to avoid reporting duplicates.

• If your not sure, check the forums or contact us on IRC

• Please report only one problem per ticket.

• If the bug is about problems with DVB feed (DVB EPG, missing services, etc) ideally we need a TS dump.

• If you are using custom build (from git) please provide git hash of repository ($ git rev-parse [--short] HEAD).

• If Tvheadend crashed, please read this page

Ticket process¶

• Once a ticket has been created it will end up in the NEW state. The ticket triage team will then classify the ticket accordinly:
  • Andreas Öman
  • Hein Rigolo
  • Adam Sutton

• The ticket classification includes these steps:
  • Verify the component, type (defect or enhancement) is correct
  • Decide a milestone for the ticket (or none at all if it's far in the future)
  • Move the ticket into a new state

• If the team needs more info to fix a bug the ticket will be placed into the NEEDINFO state.
  Tickets in this state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.