Tvheadend

h1. Before creating a new ticket

* Please search existing tickets to avoid reporting duplicates.

* If your not sure, check the forums or contact us on [[IRC]]

* Please report only one problem per ticket.

* If the bug is about problems with DVB feed (DVB EPG, missing services, etc) ideally we need a TS dump.

* If you are using custom build (from git) please provide git hash of repository ($ git rev-parse [--short] HEAD).

* If Tvheadend crashed, please read [[tvheadendcrash|this page]]

h1. Ticket process

* Once a ticket has been created it will end up in the NEW state. The ticket triage team will then classify the ticket accordinly:
*** "Andreas Öman":http://www.lonelycoder.com/redmine/users/1
*** "Hein Rigolo":http://www.lonelycoder.com/redmine/users/4
*** "Adam Sutton":http://www.lonelycoder.com/redmine/users/2857

* The ticket classification includes these steps:
*** Verify the component, type (defect or enhancement) is correct
*** Decide a milestone for the ticket (or none at all if it's far in the future)
*** Move the ticket into a new state

* If the team needs more info to fix a bug the ticket will be placed into the NEEDINFO state.
Tickets in this state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.