Before creating a new ticket¶

• Try to make sure no duplicate ticket exists.

• If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump

• If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed

• If Tvheadend crashed, please read this page

• Avoid (re-)using the same ticket for different bugs.

Ticket process¶

• Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of:
  • Andreas Öman (andoma on IRC)
  • Hein Rigolo (Rigolo on IRC)

• The ticket classification includes these steps:
  • Very the component, type (defect or enhancement) is correct
  • Decide a milestone for the ticket (or none at all if it's far in the future)
  • Move the ticket into a new state

• If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state.
  Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.