Bugreporting » History » Revision 8
Revision 7 (Andreas Smas, 2010-08-20 08:05) → Revision 8/15 (Andreas Smas, 2010-08-20 08:05)
h1. = Before creating a new ticket = * Try to make sure no duplicate ticket exists. * If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump * If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed * If Tvheadend crashed, please read [[tvheadendcrash|this page]] [wiki:tvheadendcrash this page] * Avoid (re-)using the same ticket for different bugs. h1. = Ticket process = * Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of: *** * Andreas Öman (andoma on IRC) *** * Hein Rigolo (Rigolo on IRC) * The ticket classification includes these steps: *** * Very the component, type (defect or enhancement) is correct *** * Decide a milestone for the ticket (or none at all if it's far in the future) *** * Move the ticket into a new state * If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state. Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.