Tvheadend

h1.
= Before creating a new ticket

=

* Try to make sure no duplicate ticket exists.



* If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump



* If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed



* If Tvheadend crashed, please read [[tvheadendcrash|this page]]

[wiki:tvheadendcrash this page]

* Avoid (re-)using the same ticket for different bugs.

h1.

= Ticket process

=

* Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of:
***
* Andreas Öman (andoma on IRC)
***
* Hein Rigolo (Rigolo on IRC)



* The ticket classification includes these steps:
***
* Very the component, type (defect or enhancement) is correct
***
* Decide a milestone for the ticket (or none at all if it's far in the future)
***
* Move the ticket into a new state



* If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state.
Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.