Bugreporting » History » Version 8
Andreas Smas, 2010-08-20 08:05
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| 3 | 8 | Andreas Smas | h1. Before creating a new ticket |
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| 6 | 8 | Andreas Smas | * Try to make sure no duplicate ticket exists. |
| 7 | 1 | Andreas Smas | |
| 8 | 8 | Andreas Smas | * If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump |
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| 10 | 8 | Andreas Smas | * If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed |
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| 12 | 8 | Andreas Smas | * If Tvheadend crashed, please read [[tvheadendcrash|this page]] |
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| 14 | 8 | Andreas Smas | * Avoid (re-)using the same ticket for different bugs. |
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| 16 | 7 | Andreas Smas | |
| 17 | 8 | Andreas Smas | h1. Ticket process |
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| 20 | * Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of: |
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| 21 | *** Andreas Öman (andoma on IRC) |
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| 22 | *** Hein Rigolo (Rigolo on IRC) |
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| 24 | * The ticket classification includes these steps: |
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| 25 | *** Very the component, type (defect or enhancement) is correct |
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| 26 | *** Decide a milestone for the ticket (or none at all if it's far in the future) |
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| 27 | *** Move the ticket into a new state |
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| 29 | * If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state. |
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| 30 | 3 | Andreas Smas | Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever. |