Bugreporting » History » Revision 12
Revision 11 (Adam Sutton, 2012-08-09 12:55) → Revision 12/15 (Adam Sutton, 2012-08-09 12:58)
h1. Reporting Bugs h2. Before creating a new ticket * Please search existing tickets to avoid reporting duplicates. * If your not sure, check the forums or contact us on [[IRC]] * Please report only one problem per ticket. * If the bug is about problems with DVB feed (DVB EPG, missing services, etc) ideally we need a TS dump. * If you are using custom build (from git) please provide git hash of repository ($ git rev-parse [--short] HEAD). * If Tvheadend crashed, please read [[tvheadendcrash|this page]] h2. h1. Ticket process * Once a ticket has been created it will end up in the NEW state. The ticket triage team will then classify the ticket accordinly: *** "Andreas Öman":http://www.lonelycoder.com/redmine/users/1 *** "Hein Rigolo":http://www.lonelycoder.com/redmine/users/4 *** "Adam Sutton":http://www.lonelycoder.com/redmine/users/2857 * The ticket classification includes these steps: *** Verify the component, type (defect or enhancement) is correct *** Decide a milestone for the ticket (or none at all if it's far in the future) *** Move the ticket into a new state * If the team needs more info to fix a bug the ticket will be placed into the NEEDINFO state. Tickets in this state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.