Bugreporting » History » Version 5
Andreas Smas, 2010-08-19 14:28
| 1 | 1 | Andreas Smas | |
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| 2 | 3 | Andreas Smas | = Before creating a new ticket = |
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| 4 | 2 | Andreas Smas | * Try to make sure no duplicate ticket exists. |
| 5 | 1 | Andreas Smas | |
| 6 | 2 | Andreas Smas | * If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump |
| 7 | 1 | Andreas Smas | |
| 8 | * If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed |
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| 9 | 3 | Andreas Smas | |
| 10 | 5 | Andreas Smas | * If Tvheadend crashed, please read [wiki:tvheadend_crash this page] |
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| 12 | 3 | Andreas Smas | = Ticket process = |
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| 14 | * Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of: |
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| 15 | * Andreas Öman (andoma on IRC) |
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| 16 | 4 | Hein Rigolo | * Hein Rigolo (Rigolo on IRC) |
| 17 | 3 | Andreas Smas | |
| 18 | * The ticket classification includes these steps: |
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| 19 | * Very the component, type (defect or enhancement) is correct |
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| 20 | * Decide a milestone for the ticket (or none at all if it's far in the future) |
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| 21 | * Move the ticket into a new state |
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| 23 | * If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state. |
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| 24 | Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever. |