Bugreporting » History » Revision 3
Revision 2 (Andreas Smas, 2010-03-22 21:18) → Revision 3/15 (Andreas Smas, 2010-08-17 13:32)
= Before creating Please try to follow these simple steps before reporting a new ticket =
* Try to make sure no duplicate ticket exists.
* If the bug is about problems with DVB feed (DVB EPG, missing services, etc) you must supply a raw TS dump
* If you are using Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed
= Ticket process =
* Once a ticket has been created it will end up in the 'new' state {14}. The ticket triage team will classify the ticket and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of:
* Andreas Öman (andoma on IRC)
* Rigolo Hein (Rigolo on IRC)
* The ticket classification includes these steps:
* Very the component, type (defect or enhancement) is correct
* Decide a milestone for the ticket (or none at all if it's far in the future)
* Move the ticket into a new state
* If the team needs more info to fix a bug the ticket will be placed into the 'needinfo' state.
Tickets in 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.