Bugreporting » History » Revision 10
Revision 9 (Christoffer Bergkvist, 2012-08-02 10:58) → Revision 10/15 (Adam Sutton, 2012-08-08 22:22)
h1. Before creating a new ticket * Please search existing tickets Try to avoid reporting duplicates. make sure no duplicate ticket exists. * Please report only one problem per ticket. * If the bug is about problems with DVB feed (DVB EPG, missing services, etc) ideally we need you must supply a raw TS dump. dump * If you are using custom build (from git) please provide git hash of repository ($ git rev-parse [--short] HEAD). Tvheadend from SVN trunk. Make sure you run the latest version. The bug might have already been fixed * If Tvheadend crashed, please read [[tvheadendcrash|this page]] * Avoid (re-)using the same ticket for different bugs. h1. Ticket process * Once a ticket has been created it will end up in the NEW state. 'new' state {14}. The ticket triage team will then classify the ticket accordinly: and it to the 'accepted' or 'needinfo' state. The ticket triage team consists of: *** "Andreas Öman":http://www.lonelycoder.com/redmine/users/1 Andreas Öman (andoma on IRC) *** "Hein Rigolo":http://www.lonelycoder.com/redmine/users/4 *** "Adam Sutton":http://www.lonelycoder.com/redmine/users/2857 Hein Rigolo (Rigolo on IRC) * The ticket classification includes these steps: *** Verify Very the component, type (defect or enhancement) is correct *** Decide a milestone for the ticket (or none at all if it's far in the future) *** Move the ticket into a new state * If the team needs more info to fix a bug the ticket will be placed into the NEEDINFO 'needinfo' state. Tickets in this 'needinfo' state that have not been responded to in a month will be closed to avoid having opened tickets waiting forever.